Fulfillment Policy
- Acceptance of Terms
This Agreement is between the entity you represent or, if you do not designate an entity in connection with any purchase on this website, you individually (“you” or “your”) and Five Star Agency (“we,” “us,” or “our”). By accessing and using the services provided by Five Star Agency, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not accept these terms in full, you must cease use of our services immediately. We reserve the right to amend or replace these terms at any time. Changes to this Agreement will be effective immediately upon posting on our website and will supersede any prior versions. It is your responsibility to check this Agreement periodically for changes. In case of discrepancies between this Agreement and other content on our website, this Agreement shall take precedence. - Use of Services
Our services are designed exclusively for promotional purposes. You agree not to upload or share content that contains nudity or is otherwise inappropriate or prohibited by law. You are prohibited from exploiting the system knowingly or engaging in abusive conduct. While we strive for timely delivery of services, delays may occur. Please contact customer support for assistance in such instances. You assume all risks associated with using our service. Five Star Agency disclaims liability for any resulting damages or consequences. Service guarantees are product-specific as detailed in their descriptions. If unspecified, a 60-day money-back guarantee applies from the purchase date. User engagement may fluctuate. No refunds will be issued for unfollows or decreased engagement post-service delivery. We are not accountable for third-party user behavior resulting from our promotional activities. Altering your username, profile name, profile ID, URL, or any similar account identifiers after initiating a promotional campaign with our services may significantly disrupt or prevent the successful delivery of such services. As a result, we cannot extend any guarantees for service completion or performance under these circumstances. It is imperative that you maintain consistent account details throughout the duration of the promotion to ensure optimal service delivery. Concurrent use with other promotional services may impact results. We advise against simultaneous promotions to ensure optimal service delivery from us. Five Star Agency reserves the right to modify or discontinue any service or feature at any time without notice. - User Accounts and Registration
To create an account with our service, you must be at least 18 years of age or have reached the age of majority in your jurisdiction, whichever is higher. By registering for an account, you represent and warrant that you meet this age requirement. Users must provide accurate and complete information during the registration process. You agree to keep this information up-to-date should any changes occur. User accounts are personal and cannot be transferred, sold, or otherwise conveyed to another party. You are solely responsible for maintaining the confidentiality of your account credentials, including your password. Any activities under your account will be presumed to have been conducted by you. It is your duty to notify us immediately of any unauthorized use or other security breaches. Accounts may not be created or used for any illegal or unauthorized purpose, including infringement on intellectual property rights or engaging in fraudulent activities. We reserve the right to suspend or terminate accounts of users who violate this Agreement or engage in unlawful activity related to our services. Accounts that remain inactive for an extended period may be deactivated. By creating an account with us, you agree to comply with these guidelines and ensure that your use of our services remains ethical and lawful at all times. - Payment Conditions
The fees for music promotion services provided by Five Star Agency, as well as the accepted methods of payment, are exclusively listed and detailed on this website. You shall not rely on any fees or payment method information stated or referenced at any location other than this website. Any representations regarding fees and payment methods made outside of this website are not binding upon Five Star Agency. Five Star Agency reserves the right to modify pricing for its music promotion services at any time without prior notice. However, such changes will not affect orders that have already been paid for or are in progress. By purchasing from Five Star Agency, you confirm your understanding of what is being purchased and agree not to file fraudulent disputes with payment providers or financial institutions. Fraudulent charge disputes will result in IP address banning and potential legal action against the disputant. We take reasonable precautions to ensure that online transactions are secure. However, we cannot guarantee complete security over internet transmissions and thus cannot fully eliminate risks associated with online payments. Should you experience any issues with payments on our website, please contact our support team at your earliest convenience. - Marketing Campaign Interference
Five Star Agency relies on public statistics to gauge campaign success. Concurrent marketing efforts may affect this data accuracy. By choosing our services alongside others’, you acknowledge that Five Star Agency is only responsible for engagement during its campaign period. - Confidentiality of Trade Secrets
We reserve the right to withhold reports detailing campaign methodologies as proprietary trade secrets at our discretion. - Disclaimer Regarding Anticipated Earnings
No guarantees are made regarding income or royalties as a result of using our services. All service usage is at your own risk without expectations of future payments or profits. - Refund Policy
Our digital products are inherently non-tangible and irrevocable, which means that once an order is finalized and the product has been delivered, we are unable to offer refunds. We urge our customers to fully understand the nature of their purchases prior to completing a transaction. Despite this general policy, we recognize that exceptional circumstances may warrant a refund. Refunds are granted solely in instances where an order has not been fulfilled entirely due to an error on our part. Partial fulfillment or delays by themselves do not qualify for refunds. We encourage customers to review their orders carefully and promptly reach out to our support team for assistance should any issues arise with the delivery of services. We will consider refund requests in accordance with the following guidelines:- Non-Delivery of Product: In cases where there is a significant delay in delivery beyond the anticipated time frame, you must reach out to our support team within 7 days from the original order date. Failure to report within this window will result in the order being deemed complete and ineligible for a refund.
- Product Discrepancy: Should you find that the delivered product does not align with its description as presented on our website, please notify our support team within 7 days of your purchase. It is essential that you provide substantial evidence of the discrepancy to facilitate an appropriate response.
- Post-Fulfillment Refunds: Requests for refunds subsequent to the initiation of order fulfillment will be evaluated individually. Should it be determined that costs have already been incurred by us in relation to your order (such as employee labor, service fees from partners, or other expenditures), you may be held accountable for these costs if a refund is granted.
- Limitation of Liability
Except as expressly provided in this clause, Five Star Agency will not be liable to its customers (you) or any third parties for any claims, damages, losses, costs, expenses, or other liabilities of any kind, whether in contract, tort (including negligence), breach of statutory duty, or otherwise. Notwithstanding the foregoing exclusions, Five Star Agency will accept liability for direct damages caused by its own gross negligence, willful misconduct, or fraud. The aggregate liability of Five Star Agency for all claims made under this paragraph shall be limited to the amount actually paid by the customer to Five Star Agency for services rendered under this Agreement during one (1) month preceding the claim. For the avoidance of doubt, in no event will Five Star Agency be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages or damages for lost profits, revenues, business interruption, loss of business opportunity, goodwill, or reputation, even if it knew they were possible or reasonably foreseeable. Five Star Agency will not be liable for any failure in performance due to causes beyond its reasonable control (force), such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies, including the passage of laws or regulations or other acts of government that impact the delivery of online services. This paragraph will not, however, apply to your payment obligations under this Agreement. - Data Processing
Five Star Agency collects data from you through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Five Star Agency and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties, including from your public profiles and promoted accounts. Processing includes all operations with personal and other data, such as collection, arrangement, accumulation, storage, amendment, updating, use, anonymization, blocking, and removal. Sub-processors may be engaged for processing personal data only if they provide at least an equivalent level of protection for personal data as stipulated in this clause. Five Star Agency collects your data solely for specific purposes relating to the services we provide, including administering of our services, statistics, and analytic research for our own business needs. We retain collected data for as long as is necessary for fulfilling our objectives or complying with legal requirements. Upon your request, subject to applicable law, personal data will be deleted according to agreed procedures. - Intellectual Property RightsThe content of this website, including but not limited to its source code, text, images, photographs, graphics, data, information, structural design, software and databases, domain names, trademarks, and logos, are safeguarded by the prevailing intellectual property laws and international treaties. The ownership of the website and its contents is vested exclusively in Five Star Agency. Use or reproduction of any content contained within this website for any commercial purpose is strictly prohibited without the prior written consent of Five Star Agency.
- Applicable Law and Venue
- This Agreement is governed by the laws of the United States. Any dispute arising out of this Agreement shall be subject to the exclusive jurisdiction of the Estonian courts. The choice of jurisdiction does not prevent Five Star Agency from seeking injunctive relief in any appropriate jurisdiction with respect to a violation of its intellectual property rights.
- Notices
- All notices to Five Star Agency must be delivered to the address specified at the outset of this Agreement. To ensure proper handling and timely response, notices should be sent via registered or certified mail, return receipt requested, or by another method that provides proof of delivery. Notices to you will be sent to the address that you identify on your account or in your services order form. Five Star Agency may send notices and other information to you by email or other electronic form.
- Miscellaneous
- This Agreement does not create an agency, partnership, or joint venture. There are no third-party beneficiaries to this Agreement. Failure to enforce any provision of this Agreement will not constitute a waiver. This Agreement constitutes the entire agreement between you and Five Star Agency with respect to the subject matter herein. If any part of this Agreement is held unenforceable, the rest remains in full force and effect.
